FREQUENTLY ASKED QUESTIONS
A few things you may be wondering.
We want you to feel comfortable and informed before inviting us into your home. Here are answers to some of our most common questions.
Do I need to be home during the cleaning?
No. You are welcome to be home, but many clients provide a secure entry method such as a door code, garage code, lockbox, or key. Entry arrangements will be confirmed before your appointment.
Do you bring cleaning supplies and equipment?
Yes, we arrive with the standard supplies and equipment needed for your cleaning. Please let us know in advance about allergies, sensitivities, specialty surfaces, or products you prefer us to use.
Do you clean homes with pets?
Yes. Please tell us about your pets when requesting a quote, including whether they will be home during the appointment. For everyone’s comfort and safety, pets should be secured if they are nervous around visitors or cleaning equipment.
Do you offer weekly cleaning?
We currently offer recurring cleaning every two weeks or monthly. Limiting our schedule allows us to provide dependable, detail-focused service to every home we care for.
Is the first cleaning more expensive?
It may be. A first visit often requires additional time and detail work to bring the home to a maintainable condition. After the first cleaning, recurring visits may be priced differently based on the home and chosen schedule.
How long will my cleaning take?
Cleaning time depends on the size, layout, condition, and service requested. We use the details from your quote form to estimate the time required before confirming your appointment.
Are the prices shown on the website guaranteed?
No. Website prices are starting estimates. Your final quote may vary based on square footage, bathrooms, current condition, pets, cleaning frequency, requested extras, and the amount of time needed to complete the service.
What is not included in a standard cleaning?
Tasks such as cleaning inside ovens, refrigerators, cabinets, detailed blinds, extensive interior windows, heavy buildup, and renovation dust may require an additional charge or a specialized service. Please include these needs in your quote request.
What if I need to reschedule or cancel?
Please contact us as early as possible if your plans change. Your cancellation and rescheduling terms will be provided before your first appointment is confirmed.
How do I get started?
Complete our detailed quote form with information about your home, preferred service, current condition, and schedule. We will review your request and contact you with pricing and availability.
Request a Quote